
Frequently asked questions.
About the products
7 questions
What is “natural formulation”?
Blending oils, essential oils, butters, hydrosols and clay into one complete preparation. Essential oils are highly concentrated, so they are balanced with other oils to create a complete, balanced product. For most products, the ingredients and their concentration appear on the product page.
What makes Ben David different?
We are especially proud of our solid soaps and our cleansing gels for body and hair. Our blends hold oils in a relatively high concentration, with an emphasis on oils that nourish and help keep the skin moisturized. And the soaps and gels were also developed with sensitive skin in mind.
How do I know which oil is right for me?
Start from your skin type, and match an oil to it. Skin is dynamic: it changes with the weather and the seasons, and water and diet affect it too. If you are not sure, write to us, and we will tailor a blend for you as a custom order.
What is the difference between beeswax and soy wax?
Beeswax is durable, and allows intricate designs. Soy wax is the vegan option, and holds a shape less well. Each candle's page says which wax it is made of.
Where do the scents in the candles come from?
All the scents are natural. In the aromatherapy candles and in the beeswax and lavender candle, the essential oils are in the candle's name, and each candle's scent is listed on its product page.
Are there vegan options?
Yes: the soy wax candles. The rosemary soap contains goat's milk, and the beeswax candles contain beeswax.
Are the products suitable for skin conditions?
Ben David products are cosmetics and home products, not medicines. For any medical condition, it is best to consult a doctor.
About the soaps
4 questions
How is a solid soap made?
Soap forms when a liquid and oil meet caustic soda. Water and oil do not bind on their own; the soda is what binds them, and by the end of the process the soap suits the skin's pH. In our signature soap we take this a few steps further: frozen goat's milk instead of distilled water, and a rosemary infusion instead of olive oil.
How do I choose a soap?
It is a matter of taste and of scent. The rosemary soap is our signature soap. The lemon soap is unique, for those who love citrus. The shea and lavender soap is built around moisture, and lavender is the most common soap scent in the world. With the cleansing gels, you can change the scent and the moisture ratio in a custom order.
Does solid soap dry out the skin?
It depends on your skin type, how many times a day you wash your hands, and the water temperature. There is a limit to the moisture a solid soap can give, even the shea soap, so it is not right for everyone. If you prefer, you can choose the cleansing gel, and ask for a moisture ratio that suits you.
Why choose a natural soap?
Some people buy soap as a basic product, and some choose it. We believe that products with a natural base are better suited to a good way of life and to the skin, and that once you try them, you do not go back.
Orders and shipping
7 questions
Can I order a custom-made product?
Yes: scent, skin type, color and size. The product is ready within two weeks at most, and payment is in advance. A product made especially for you cannot be cancelled.
How much is shipping?
₪50 to your door, and free on orders over ₪400. Pickup from the workshop in Haifa is free, by prior arrangement.
How long does an order take to arrive?
With home delivery, within 7 business days at most. For pickup in Haifa, we will arrange a time with you.
How are candles and fragile items shipped?
In protective packaging for fragile items, so they arrive intact.
Can I visit the workshop in Haifa?
Yes, by prior arrangement: 18 Ahva St., Haifa. You can visit, smell the products and pick up an order.
Can I cancel or return an order?
You can cancel a purchase within 14 days of the transaction, by written notice. Cancellation fee: 5% of the product price or ₪100, whichever is lower. There is no return or credit for a product that has been used, including a cream that has been opened and used. A custom-made product cannot be cancelled.
Do you have gift boxes?
Yes. Nine ready-made gift boxes, and you can also build a box yourself. Every box is wrapped in linen or natural card, with a gold seal, a greeting card and protective packaging.
Workshops
3 questions
Where are the workshops held?
In Haifa, and at the “Container Center” in Jaffa Port. The soap workshop can take place anywhere with a freezer and open air.
When are the workshops?
By advance booking. Leave your details and the dates that suit you, and we will get back to you to set a date.
Can I cancel a workshop?
Yes, within 14 days of booking, provided at least 14 days, not counting rest days, remain before the workshop. Cancellation fee: 5% or ₪100, whichever is lower.
Didn't find your answer?
Write to us. Every question gets a personal reply: about a product, a custom order or a workshop.

